Returns & Refunds
We want you to love your purchase from Off The Hook Apparel. If you’re not completely satisfied, we’re here to help.
Returns
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Items must be returned within 14 days of delivery
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Items must be unworn, unwashed, and in original condition
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Any items showing signs of wear, damage, stains, or odors will not be accepted
Refunds
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Once your returns is received and inspected, we will notify you of approval
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Approved refunds will be issued to your original form of payment
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Please allow 5-10 business days for your refund to process
Final Sale Items
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All sale items, hats, and accessories are final sale and cannot be returned
Exchanges
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We do not offer exchanges at this time
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If you need a different size or item, please return your item and place a new order
Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contacts us within 3 days of delivery at offthehookoutfit@gmail.com with your order number and photos.